Individuals and professionals
We recover photos, documents and work files from drives, SSDs, memory cards and phones. Direct, confidential support, 24/7.
Learn more ›Your data recovered, whatever happened to it
A specialist data recovery laboratory with more than 25 years of experience, based in Caracas and working across Latin America. Available 24/7/365, with full confidentiality.
Phone support is in Spanish: +58 414 919 6248. In English we answer in writing.What happened to your device?
Tap the option closest to your case and we will tell you what to do right now.
+25years of experience
7K+cases solved
94%success rate
24/7/365emergencies
What you do in the next few hours matters
Many cases get worse because of a home repair attempt. Before you bring us your device, avoid this:
Do not keep switching it on
If the drive clicks or will not start, every power-up can damage the surface where your data is stored.
Do not install recovery software
Installing it on the same drive can overwrite the very files you want to recover.
Do not dry it with heat
If it got wet, dry the outside with paper towel without rubbing, keep it in a sealed bag and bring it in straight away.
Recover your data in 3 steps
- 1
Tell us what happened
On WhatsApp, by phone or through the form, at any time of day.
- 2
We evaluate your device
In the laboratory: 5 working days, or 48 hours in an emergency. The evaluation is a paid service and tells you what can be recovered before you decide.
- 3
You get your data back
You accept the quotation, we recover your information and hand it back to you.
We know what losing your information means
Behind every device there is a business, a project or a personal story. That is why we work methodically and explain clearly what we find and what is realistic.
- Our own laboratory in Caracas, with a clean room (laminar flow chamber with positive pressure) for opening drives.
- We first recover access to the data on your drive and extract a binary copy.
- Confidentiality from the moment we receive the device until it is returned; for organisations, a signed NDA.
- We publish our research on the blog: what we learn in the laboratory.
Solutions by profile
Businesses
Recovery of servers, RAID arrays, virtual machines, databases and ransomware incidents, with confidentiality agreements and formal invoicing.
Learn more ›Data centers and cloud
Data recovery for data centers and cloud providers: on-site and hot work, ransomware, sabotage, fire and SAN failures, under NDA with every drive logged.
Learn more ›Our specialist services
IDE, SATA, SAS, SCSI, Fibre Channel, NVMe and M.2
Hard drives, SSDs and NVMe
IDE, SATA, SAS, SCSI and Fibre Channel hard drives; NVMe and M.2 SSDs; USB sticks and SD cards.
MacBook, iMac, Mac mini and Apple siliconMac computers
MacBook, iMac, Mac mini and Mac drives that will not power on, will not start up or use FileVault.
USB, SD, microSD and CompactFlashUSB sticks and SD cards
USB sticks, SD and microSD cards and CompactFlash that are not recognised, ask to be formatted or have lost files.
BitLocker and FileVault, with your keyEncrypted drives
Drives, SSDs and Macs encrypted with BitLocker or FileVault that will not unlock or have damaged files, with your recovery key.
iPhone, iPad and AndroidMobile recovery
iPhone, iPad, Android: photos, contacts, messages.
Bitcoin, USDT, Ethereum and othersCryptocurrency wallets
Cryptocurrency wallets on damaged or formatted drives, phones and memory cards.
DVR, NVR and camerasDVR recovery
Deleted or overwritten security camera footage.
RAID, NAS and SAN · SAS, SCSI, Fibre Channel, U.2 and U.3 drives
Enterprise storage
Recovery of complex RAID configurations.
EXT4, XFS, LVM, Btrfs and ZFSLinux servers
Servers with EXT2/3/4, XFS, Btrfs, ZFS, ReiserFS and JFS, LVM volumes and software RAID.
Solaris, AIX and HP-UXUnix servers
Drives and arrays from Sun/Oracle Solaris, IBM AIX and HP-UX servers, including 520 or 528-byte drives.
LTO, DLT and DATTape recovery
LTO, DLT, DAT backup tapes and other formats.
VMware, Hyper-V, Proxmox, KVM and moreVM recovery
Recovery of servers and virtualised environments.
SQL Server, MySQL and PostgreSQLSQL databases
SQL Server, MySQL, PostgreSQL and other engines.
Backup and secure transferAnti-ransomware backup
Ransomware-immune backup and secure transfer.
Without moving the equipmentRemote recovery
Secure remote service, with no physical handling.
Medical and industrial equipment, PLCsSpecial projects
Medical and industrial equipment, PLCs and proprietary storage.
Evaluation in 48 hours, 24/7/365
Emergency service
Priority for urgent cases: evaluation in 48 hours, weekends and public holidays included.
Servers, hypervisors and backupsRansomware
Decryption and restoration of compromised systems.
Technical incident investigationDigital forensic
Technical investigation of incidents and digital artefacts.
What our clients say
Real reviews published on our Google business listing
Excellent willingness to help and round-the-clock attention from the very first moment. They have a high level of technical specialisation in data recovery, and they showed a real commitment to understanding the problem and finding the best ways to solve it.Review published on Google · Translated from Spanish
They are specialists in recovering computer drives. Data and information recovery in general.Review published on Google · Local Guide · Translated from Spanish
Before you contact us, you may be wondering
Does the technical evaluation have a cost?
Yes. The evaluation is a paid service, because it involves specialist diagnostic time on real equipment. It is what genuinely determines what can be recovered and by what route, which is why it comes before any quotation.
How long does a recovery take?
The technical evaluation comes first: it takes 5 working days under the standard service and 48 hours under the emergency service, weekends and public holidays included. How long the recovery itself takes depends on the failure, and we tell you in the report, together with the quotation.
Do I pay if nothing is recovered?
The evaluation is charged in any case, because the diagnostic work is carried out regardless of the result. What the evaluation tells you is precisely how viable your case is, before you commit to the recovery itself.
Can you work remotely?
When the failure is logical, yes. Physical damage requires the device to reach the laboratory.
Get your photos, your documents and your operation back
Our team is available 24/7/365 to handle your data emergency. Support in English is in writing.
Step 1 of 2 · What happened to your device?Less than 1 minute
What happened to your device?
Choose an option to continue.