Is this your situation?
- Head office requires a documented technical report of the incident.
- The affected equipment cannot be shipped abroad for customs or policy reasons.
- Your regional IT function needs a local supplier it can actually audit.
- The incident affects systems shared with operations in other countries.
- Your procurement process requires a formally constituted supplier.
What we bring to a regional operation
Invoicing abroad and in foreign currency
We can invoice the head office and take payment in foreign currency, adapting to the administrative arrangements of the corporate group.
Presence in three countries
Venezuela and Peru through our own operation, and Mexico alongside IT & Data Services S.A. de C.V., an independent partner working to shared technical standards and methodology.
Reporting that travels
A technical report describing what happened, what was done and what was recovered, written to be read by someone who was not in the room.
No cross-border shipping needed
The laboratory is in Caracas. The equipment never has to clear customs, which removes both the delay and the risk of it being handled in transit.
Remote recovery
When the case allows it, we work remotely and securely, with no need to move equipment between sites or between countries.
Confidentiality agreements
We review your company's NDA alongside ours and agree on the final text between both parties, as corporate policy generally requires before any third party touches production data.
We answer in English by email and WhatsApp. The phone line is answered in Spanish.
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Frequently asked questions
Can you invoice our head office abroad?
Yes. We can issue the invoice abroad and receive payment in foreign currency, adapting to the administrative procedure of the corporate group.
Can you report in a format our head office will accept?
We deliver a technical report of the work carried out and the results obtained. If your organisation has a specific template, tell us at the start and we will work to it.
Do you operate outside Venezuela?
We have our own operation in Venezuela and Peru, and we work in Mexico alongside IT & Data Services S.A. de C.V. We have also handled cases for clients in other countries in the region.
Can you handle a case remotely for an office in another country?
When the failure is logical, yes. Physical damage requires the device to reach a laboratory.
What documentation can you provide for our supplier registration?
Commercial registration and RIF J-31208670-0, under the name Tecnología y Negocios del Caribe C.A.
Do you need local capability with reporting that travels?
Tell us what happened and we will explain how we would approach your case.
We answer in English by email and WhatsApp. Phone calls are answered in Spanish.