When do you need this service?
- A computer or drive that will not boot with a wallet installed, such as Bitcoin Core, Electrum or Exodus
- A wet, broken or dead phone with a wallet app on it
- A browser wallet, such as MetaMask, on a damaged or formatted device
- A recovery phrase saved in a document, photo or note on a device that failed
Technical process
- You tell us what the device is and what happened, without sending us phrases or passwords
- Technical evaluation of the device in the laboratory (a paid service)
- Recovery of access to the data on the device and extraction of a binary copy
- Locating the wallet files
- Private delivery to the owner: you restore the wallet and move your funds
Frequently asked questions
Do you need my recovery phrase or my password?
No. Recovering the files from the device requires neither. If anyone asks you for them in order to help you, be suspicious.
I forgot my wallet password. Can you help?
We recover the wallet file. If it is password-protected, you will need that password to open it.
I lost my recovery phrase. Can you find it?
If you saved it in a document, photo, note or screenshot on any device, we can look for it even if the device is damaged or the file was deleted. If it was never saved on a device, there is no file to recover.
Can you recover cryptocurrency that was stolen from me?
No. A confirmed transaction cannot be reversed, and you should distrust anyone who promises otherwise.
My wallet is a hardware wallet (Ledger, Trezor). What can you do?
These devices are designed so that nobody can extract the key. What gives you access back is your recovery phrase; if you saved it on a damaged device, we can look for it there.
Do you keep a copy of my files?
No. Once the case is closed and the data delivered, our copies are destroyed.
Was your wallet on a damaged device?
Write to us and we will get back to you straight away, 24/7/365.
We answer in English by email and WhatsApp. Phone calls are answered in Spanish.
Related services
Is this for you or for your organisation? For businesses and institutions we work with a signed confidentiality agreement, formal invoicing and priority 24/7 support.