When do you need this service?
- A server that is down and has stopped the company's operations
- A ransomware attack that has encrypted the information
- Information you need for a deadline: an audit, a court case or a delivery
- Camera recordings that the recorder may overwrite at any moment
- The computer of a key person that has stopped working
Technical process
- Write to us on WhatsApp and say it is an emergency
- We immediately arrange for the device to be received at the laboratory
- Technical evaluation in 48 hours, weekends and public holidays included (it has a cost)
- A report with the recovery options and the quotation
- Priority recovery and delivery of the information
Frequently asked questions
What is the difference from the standard service?
Priority: with the emergency service the technical evaluation is done in 48 hours, weekends and public holidays included; the standard service takes 5 working days. These times can be longer if the device is severely deteriorated or depending on the availability of spare parts.
Do you work at night, at weekends and on public holidays?
Yes. We are available 24/7/365, because data emergencies give no warning.
Can you work at my premises?
For servers and data centers we study on-site service. Tell us about your case and we will arrange it.
What should I do while the device is on its way?
Stop using it and do not try to repair it. If it is ransomware, disconnect it from the network and leave it on. Our data first aid section has checklists for each case.
Does the emergency evaluation have a cost?
Yes. Like every technical evaluation, it has a cost; we tell you when we receive the case.
Do you have an emergency now?
Write to us and we will get back to you straight away, 24/7/365.
We answer in English by email and WhatsApp. Phone calls are answered in Spanish.
Related services
Is this for you or for your organisation? For businesses and institutions we work with a signed confidentiality agreement, formal invoicing and priority 24/7 support.