When do you need this service?
- Medical imaging equipment: MRI scanners, C-arms, CT scanners, digital X-ray, mammography and ultrasound systems
- PACS servers and workstations where patient images are stored
- PLCs with embedded software: control programs and configurations
- CNC machines: lathes, milling machines and cutters with stored programs
- HMI panels and SCADA plant supervision stations
- Clinical analysers, laboratory equipment and scientific instruments with their own storage
Technical process
- A first exchange to identify the equipment, its model and the type of storage it uses
- Technical evaluation and a feasibility study. This stage has a cost, and it may conclude that the case is not viable.
- A technical proposal setting out the approach, the work involved and the quotation
- Research and, where necessary, reverse engineering of the manufacturer format or interface
- Development of whatever tooling the case requires, since there is often nothing off the shelf
- Extraction of the data and documentation of the method used
Frequently asked questions
Do you repair the equipment?
No. Our work is the information: recovering programs, configurations, images and logs from the equipment storage. Repair, recalibration and commissioning are for the manufacturer or its authorised service provider.
How do you handle patient images and data?
In strict confidence. We can sign a confidentiality agreement (NDA) before receiving the equipment or the storage media.
Do we need to bring the whole machine?
It depends on the equipment. In many cases the disk, card or memory module is enough; in others it is better to see the equipment or the controller. We settle that in the first exchange, before anything is moved.
Do you take on cases with no guarantee of success?
Yes, and we say so up front. The evaluation exists precisely to establish how viable the case is before either side commits to the work.
What does the evaluation cost?
The technical evaluation has a cost, because it involves specialist diagnostic and research time. The proposal that follows it sets out the work and the quotation before anything is committed to.
Has a medical or industrial machine failed?
Write to us and we will get back to you straight away, 24/7/365.
We answer in English by email and WhatsApp. Phone calls are answered in Spanish.
Related services
Is this for you or for your organisation? For businesses and institutions we work with a signed confidentiality agreement, formal invoicing and priority 24/7 support.