When do you need this service?
- Files deleted or a volume formatted, with the device still functioning normally
- A partition that is no longer visible, on a drive that the system still detects
- A corrupt file system on a device that powers up without unusual noises
- A case outside Venezuela where shipping the device is impractical
Technical process
- A first exchange about the symptoms, to establish whether the case is suitable for remote work at all
- Technical evaluation over a secure connection. This stage has a cost.
- A technical report and a quotation covering the lab hours the case requires
- A low-level image of the affected volume before anything is modified
- Extraction and rebuilding of the file structure, with you able to follow the progress
- Verification of the recovered data and secure transfer
Frequently asked questions
Which cases can be handled remotely, and which cannot?
Logical faults can: deletion, formatting, lost partitions, corrupt file systems. Physical damage cannot. A drive that clicks, will not spin up or is not detected has to come to the laboratory.
Is it safe to give remote access to my equipment?
The session is established over an encrypted connection, is limited to the device under work, and takes place while you are present. You can end it at any moment.
Do you work with clients outside Venezuela?
Yes. We have clients in Venezuela, Peru and Mexico, and have also worked with clients in other countries in the region. Remote work removes the shipping problem entirely.
What does the initial evaluation cost?
The technical evaluation has a cost, because it involves specialist diagnostic time, whether it is carried out in the laboratory or remotely.
Would you rather not ship your device?
Write to us and we will get back to you straight away, 24/7/365.
We answer in English by email and WhatsApp. Phone calls are answered in Spanish.
Related services
Is this for you or for your organisation? For businesses and institutions we work with a signed confidentiality agreement, formal invoicing and priority 24/7 support.