Laboratory in Caracas · Av. Universidad, Edif. Cordero, Piso 1, La Candelaria Emergencies 24/7/365 +58 414 919 6248
Tell us what happened

Data recovery for companies and organisations

Has an incident stopped your operation? When the failure affects a server, an array or a database, what is at stake is not a set of files but the continuity of the business. We work on enterprise storage, virtualised environments and ransomware incidents, with the documentation and the confidentiality that an organisation needs.

Is this your situation?

  • A production server or a RAID array is down and the operation has stopped with it.
  • Ransomware has encrypted your file server, and possibly your backups along with it.
  • A database has become corrupt and the restore is failing.
  • A virtualised environment will no longer mount its datastore.
  • You need a supplier who can invoice formally and sign a confidentiality agreement.
  • Your internal IT team has already tried what it could and needs laboratory capability.

What changes when the client is an organisation

Confidentiality agreements

We work under NDA whenever you require it. That matters when the recovered data includes personal records, contracts or financial information.

Formal invoicing

Tecnología y Negocios del Caribe C.A., RIF J-31208670-0. Commercial registration and tax details available for your procurement process.

Priority for stopped operations

An incident that has halted production is handled as an emergency, 24/7/365, and not as a queued job.

Documented results

You receive a technical report of what was done and what was recovered, which is what your own internal reporting will need.

Note on scope: we deliver technical analysis. We do not provide expert opinions with standing before a court, which requires an accredited professional appointed under the relevant procedure.

Terms by type of organisation

Multinationals

Corporate procurement processes, regional coordination and reporting to head office.

Public sector

Public bodies and state-owned entities, with the documentation their processes require.

Law enforcement

Technical recovery and analysis for security forces, within clearly stated limits.

Data centers and cloud

On-site and hot work, ransomware and sabotage, under NDA with every drive logged.

Services most requested by this profile

ENTERPRISE STORAGE

Recovery of complex RAID configurations.

VM RECOVERY

Recovery of servers and virtualised environments.

SQL DATABASES

SQL Server, MySQL, PostgreSQL and other engines.

RANSOMWARE

Decryption and restoration of compromised systems.

ANTI-RANSOMWARE BACKUP

Ransomware-immune backup and secure transfer.

DIGITAL FORENSIC

Technical investigation of incidents and digital artefacts.

Frequently asked questions

Do you sign confidentiality agreements?

Yes. When the client requires it we work under a confidentiality agreement, which is standard for organisations handling sensitive information.

Can you invoice our company formally?

Yes. We operate as Tecnología y Negocios del Caribe C.A., with commercial registration and RIF J-31208670-0.

How quickly can you start on a stopped production system?

Emergencies are attended 24/7/365. Write to us and we begin with the containment steps straight away, before the device even reaches the laboratory.

What does the technical evaluation cost?

The evaluation has a cost, because it takes specialist diagnostic time. Its findings produce the report and the quotation, which covers the lab hours and personnel your case requires.

Is an incident holding up your operation?

Tell us what happened and we will explain how we would approach your case.

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We answer in English by email and WhatsApp. Phone calls are answered in Spanish.

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