Is this your situation?
- You are a photographer, designer or editor and you have lost the material from a job, delivered or still in progress.
- You are a lawyer, accountant or consultant and the backup holding your case files or filings will no longer open.
- The external drive with years of family photographs has stopped working.
- Your phone got wet, was dropped or will not turn on, and the photos and conversations inside it exist nowhere else.
- You are an independent technician and you need laboratory support for a client's equipment.
- You deleted or formatted something by accident and you do not know whether it can still be rescued.
How we work with you
Technical evaluation first
Before we talk about recovery, we evaluate the device in the laboratory. The technical evaluation is a paid service, and it is what genuinely establishes what can be recovered.
A quotation based on real findings
With the analysis in hand we give you the quotation for the recovery. You decide with actual data about your case, not with a figure estimated over a message.
You speak to the people doing the work
No intermediaries. We explain in plain language what happened and what can be done, without unnecessary jargon.
Your information stays yours
Everything on your device is handled under strict confidentiality, and we keep no copies once the case is closed.
We answer in English by email and WhatsApp. The phone line is answered in Spanish.
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Frequently asked questions
How much does it cost to find out whether my data can be recovered?
The technical evaluation has a cost, because it takes specialist diagnostic time on real equipment. It is what tells you, with certainty rather than guesswork, what is recoverable and by which route.
Can you tell me the price before seeing the device?
No, and we would rather say so plainly. Two drives with identical symptoms can need completely different work. Any figure given before the evaluation would be invented.
What should I do while I decide?
Stop using the device. Every additional attempt to read it, repair it or reinstall on it reduces the chances of recovery.
Do you keep a copy of my files?
No. Once the case is closed and the data delivered, our copies are destroyed.
Do you need to know whether your files can still be recovered?
Tell us what happened and we will explain how we would approach your case.
We answer in English by email and WhatsApp. Phone calls are answered in Spanish.