When do you need this service?
- A phone that fell in water and no longer turns on
- A broken screen on a device whose data was never backed up
- Photos or messages deleted by mistake
- A device stuck in a boot loop, or one the computer no longer recognises
Technical process
- Technical evaluation of the device to establish whether the fault is in the board, the memory or the software. This stage has a cost.
- A technical report and a quotation covering the lab hours and specialists the case requires
- Board-level repair when the fault is electrical, so the memory can be read
- Reading of the memory and rebuilding of the file structure
- Extraction of photos, contacts, messages and application data
- Delivery of the recovered content in a format you can open on a new device
Frequently asked questions
My phone fell in water. What should I do right now?
Do not turn it on and do not charge it. Powering up a wet board is what turns a recoverable case into an unrecoverable one. Leave it off and bring it in.
Can you recover data if the screen is broken but the phone works?
Yes. If the device still powers up, a broken screen does not prevent the data from being read.
Is encrypted data on a locked phone recoverable?
Modern devices encrypt their storage, so the passcode or the account credentials are generally required. We will tell you honestly whether your specific case is viable before you commit to anything.
What does the initial evaluation cost?
The technical evaluation has a cost, because it involves specialist diagnostic time. Its findings determine the report and the quotation.
Is your phone not turning on?
Write to us and we will get back to you straight away, 24/7/365.
We answer in English by email and WhatsApp. Phone calls are answered in Spanish.
Related services
Is this for you or for your organisation? For businesses and institutions we work with a signed confidentiality agreement, formal invoicing and priority 24/7 support.